Terms & Conditions
Last updated: October 15, 2026
These Terms & Conditions ("Terms") govern your use of the Zopha website, mobile apps and delivery services (the "Services"), operated by 369 Delivery LLC, Cedar Park, Texas ("Zopha", "we", "us"). By using the Services or placing an order, you agree to these Terms.
1. Definitions
- "You" means the person using the Services or placing an order.
- "Products" means the items listed for sale on Zopha.
- "Account" means your registered Zopha account.
2. Eligibility
You must be at least 18 years old, able to form a binding contract, and give accurate information when you register or order.
3. Account Registration & Security
Keep your login details confidential and tell us right away if you think someone else has used your Account. We may suspend an Account that shows signs of fraud or misuse.
4. Orders & Acceptance
- Every order is subject to availability and our acceptance.
- We confirm accepted orders by email, SMS or app notification.
- We may refuse or cancel an order because of stock unavailability, a pricing or description error, a delivery address outside our service area, or suspected fraud or abuse.
- If we cancel an order, we release the hold on your card. If your card has already been charged, we refund the full amount to your original payment method.
5. Pricing & Payment
- All prices are in US dollars (USD).
- Zopha sets the prices shown on the Services. Prices for some stores, including warehouse clubs, are higher than in-store prices because they include the cost of shopping and delivering for you. Each store page says which.
- Any delivery fee and any applicable sales tax are shown at checkout before you pay.
- Items sold by weight are billed by the actual weight picked.
- When you place an order, we place a temporary hold on your card for your order total plus 20%. The extra amount covers items sold by weight, which can weigh a little more or less than estimated, and any higher-priced substitute you approve. We charge only your final total when your order is out for delivery and release the rest. You are never charged more than the amount held.
- Tips are optional and are charged with your final total.
- We accept major credit and debit cards, Apple Pay and Google Pay. Payments are processed by Stripe; Zopha does not store your full card number.
- We may change prices at any time. A change does not affect an order we have already confirmed, except for differences in actual weight and any substitute you approve.
6. Delivery, Returns & Cancellations
Delivery, returns and cancellations are covered by our Delivery Policy, Returns & Exchanges Policy and Cancellation Policy. Those policies form part of these Terms.
7. Product Information & Availability
We try to describe every Product accurately. Packaging, sizes and ingredients can change, so always check the product label. If an item you ordered is unavailable, your shopper contacts you with a substitute and its price. You approve it, or that item is removed and you are not charged for it. Halal, organic and similar claims are made by the store or the brand, not by Zopha.
8. Third-Party Stores
Zopha is an independent delivery service. Unless a store page says the store works with Zopha directly, Zopha is not affiliated with, sponsored by or endorsed by the stores we shop, and their names are trademarks of their owners. For items bought from those stores, Zopha is the seller to you and handles any returns or refunds.
9. Promotions, Discounts & Coupons
- Offers are valid for the period stated and may have their own conditions.
- Unless stated otherwise, one coupon may be used per order, and a first-order code may be used once per customer.
- We may change or end an offer at any time. We may cancel orders or suspend Accounts that misuse promotions.
10. Prohibited Uses
You may not use the Services for anything illegal or fraudulent, try to access our systems without permission, abuse promotions or referrals, or upload harmful software or spam.
11. Intellectual Property
The Zopha name, logo and website content belong to Zopha or its licensors. You may not copy or modify them without our written permission. Store names and product brands belong to their owners.
12. Limitation of Liability
To the extent the law allows, Zopha is not liable for indirect or consequential damages, and our total liability for any order is limited to the amount you paid for that order. We are not responsible for delays caused by events beyond our reasonable control, such as severe weather or road closures. Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for personal injury caused by our negligence, or your rights under the Texas Deceptive Trade Practices-Consumer Protection Act.
13. Indemnification
You agree to cover any third-party claims that arise from your misuse of the Services or your breach of these Terms.
14. Changes to These Terms
We may update these Terms. The date of the latest update appears at the top of this page. If we make a material change, we tell you by email or in the app before it takes effect. Changes do not apply to orders placed before the update. Continuing to use the Services after an update means you accept the updated Terms.
15. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute will be handled by the state and federal courts located in Williamson County, Texas.
16. Messages from Zopha
By giving us your phone number, you agree that Zopha may send you calls and text messages about your orders and account. We send marketing texts only if you separately opt in. Message and data rates may apply. Reply STOP to stop texts, or HELP for help.
17. General
If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with the policies listed in Section 6 and our Privacy Policy, are the entire agreement between you and Zopha about the Services.
18. Contact Us
Zopha is operated by 369 Delivery LLC, Cedar Park, Texas. Call or text (737) 382-1237, or email contact@zopha.co. We are open daily, 11:00 AM to 5:30 PM Central Time.