This policy explains what you can return to Zopha and how refunds and replacements work. Zopha is operated by 369 Delivery LLC, Cedar Park, Texas. This policy is part of our Terms & Conditions.
1. Damaged, Wrong or Missing Items (every item)
Every item you buy on Zopha is covered for these problems, whatever its return label says:
- Damaged or spoiled: broken, spoiled, past its date or otherwise unusable on arrival.
- Wrong item: not the item you ordered or approved as a substitute.
- Missing item: an item you were charged for was not delivered.
Contact us within 48 hours of delivery and we will refund or replace that item at no charge to you. Perishable items do not need to be sent back. Refunds cover only the affected item, not the rest of your order.
2. Returns When You Change Your Mind (depends on the item)
Whether you can return an item you no longer want depends on the item. Each product page in the app shows one of these labels before you buy:
- Returnable: you can return it unopened, in its original packaging, within the number of days shown on the product page. Contact us first and we will arrange the pickup.
- Not returnable: the item cannot be returned unless it is damaged, wrong or missing (Section 1).
Some items are never returnable for a change of mind, even if a store normally accepts them, including perishable foods (fresh produce, dairy, meat, seafood, bakery and frozen foods), opened or used products, and personal care and hygiene products.
3. Exchanges
We do not swap items for a different product. If an item qualifies under Section 1, we can deliver a replacement of the same item with your next order or on a separate trip, at no charge. For anything else, return the item if it is returnable and place a new order.
4. How to Request a Return or Report a Problem
- Call or text (737) 382-1237, or email contact@zopha.co. For damaged, wrong or missing items, contact us within 48 hours of delivery.
- Give your order number and the item.
- Send photos if you can.
Please do not send anything back before we confirm the return.
5. Refunds
- We refund the price you paid for the item, plus any tax charged on it, to your original payment method.
- We start the refund within 1 business day of approving it. Refunds usually appear within 5 to 10 business days, depending on your bank.
- Delivery fees and tips are not refunded for a change-of-mind return. They are refunded if the whole order was affected by a problem in Section 1.
6. Items From Warehouse Clubs and Other Stores
For items bought from stores that do not work with Zopha directly, including Costco and Sam's Club, Zopha is the seller and handles every return or refund under this policy. Please contact us, not the store. The store's own return policy does not apply to items bought through Zopha.
7. Contact Us
Zopha is operated by 369 Delivery LLC, Cedar Park, Texas. Call or text (737) 382-1237, or email contact@zopha.co. We are open daily, 11:00 AM to 9:30 PM Central Time.