This policy explains how Zopha delivers orders placed on our website and mobile apps. Zopha does not ship by mail or courier; a local Zopha shopper delivers your order to your door. By placing an order, you agree to this policy.

1. Where We Deliver

We deliver in parts of Williamson and Travis counties, Texas, including Cedar Park, Leander, Round Rock, Georgetown, Pflugerville, Brushy Creek, Avery Ranch, Lago Vista, Bee Cave and Austin. Enter your address or ZIP code in the app to check your street. We are adding more areas over time.

2. Hours and Delivery Windows

We are open daily from 11:00 AM to 9:30 PM Central Time.
You choose your delivery window at checkout. Your shopper buys your items from the stores in your order and delivers everything in one trip in that window.
Orders placed after closing are scheduled for the next available window after we open.
Severe weather, traffic or store issues can cause delays. If your order will miss its window, we contact you by SMS, call or app notification.

3. Delivery Charges

Free delivery on qualifying orders.
If a delivery fee applies to your order, the app shows it at checkout before you pay.
There is no service fee.

4. Order Status

You can follow your order's status in the app, and we send updates by SMS, email or app notification.

5. Delivery Attempts

Please be available, or leave clear drop-off instructions, for your delivery window. Perishable and frozen items should be put away promptly.
If we cannot complete the delivery, we contact you to arrange a new time.
If we still cannot deliver after two attempts, the order may be cancelled. Because your card is charged when the order is out for delivery, items that cannot be resold, such as perishables, are not refunded in that case. We refund any other items.

6. Damaged or Missing Items

Contact us within 48 hours of delivery with your order number and, if possible, photos of the items. Once verified, we replace or refund the items under our Returns & Exchanges Policy.

7. Your Responsibilities

Give us an accurate address, ZIP code and phone number, and tell us about gate codes or drop-off instructions. Inaccurate details can cause a delay or a failed delivery.

8. Contact Us

Zopha is operated by 369 Delivery LLC, Cedar Park, Texas. Call or text (737) 382-1237, or email contact@zopha.co. We are open daily, 11:00 AM to 9:30 PM Central Time.

2. Order Processing Time

We strive to process every order quickly and efficiently:

Orders are typically processed within 24 hours of payment confirmation.
Orders placed after 6:00 PM will be processed the next business day.
During peak seasons, public holidays, or special promotions, processing times may be longer.
Customers will be notified of any unusual delays via email, SMS, or app notifications.

3. Delivery Timeframes

We offer multiple delivery options depending on location and product eligibility:

Standard Delivery: 1–3 business days, depending on your delivery address.
Same-Day / Next-Day Delivery: Available in select regions for eligible products.
Unforeseen Delays: Delivery times may be impacted by weather, traffic, or other circumstances beyond our control.

Our logistics team works closely with trusted delivery partners to minimize delays and keep you updated at every stage.

4. Delivery Charges

We aim to make delivery affordable and transparent:

Free Delivery: Free delivery on qualifying orders.
Standard Delivery Fee: Orders below the free-delivery threshold will incur a small delivery fee, clearly displayed at checkout.
Additional Charges: May apply for remote locations, express delivery, or special handling requests.

All delivery charges are communicated upfront — no hidden costs.

5. Order Tracking

Once your order has been shipped:

You will receive a tracking link via email, SMS, or app notification.
You can also track your order status directly from your Zopha account dashboard.
Tracking includes real-time updates on processing, dispatch, and estimated delivery times.

6. Delivery Attempts

We understand that you may not always be available at the time of delivery. To make it easier:

Our delivery partner will attempt delivery up to 2 times.
If you miss a delivery, you can reschedule via the app or customer support.
If delivery is unsuccessful after multiple attempts, the order may be cancelled. Any applicable charges, such as delivery fees, will be deducted from refunds (if eligible).

7. Damaged or Missing Items

We take quality and reliability seriously. If your order arrives damaged, tampered with, or incomplete:

Contact our customer support team within 24 hours of delivery.
Provide your order ID along with clear photos/videos of the items and packaging.
Once verified, we will arrange a replacement or refund as per our Returns & Exchanges Policy.

8. International Shipping

At present, Zopha does not offer international shipping.

We only deliver within our serviceable regions inside the country.
Expanding delivery coverage is part of our long-term roadmap, and updates will be shared as we grow.

9. Customer Responsibility

To ensure smooth and successful deliveries, customers are expected to:

Provide accurate delivery details (address, ZIP code, phone number).
Be available to receive deliveries within the notified time window.
Inspect the package upon delivery and report any issues within 24 hours.

Failure to provide accurate information may cause delays or failed deliveries.

10. Contact Us

If you have questions, concerns, or special requests related to shipping, please reach out to our support team:

Zopha Customer Support
📧 Email: support@zopha.co

⏰ Hours: 8:00 AM – 10:00 PM (IST), 7 days a week

Delivery Policy