At Zopha (“we,” “our,” or “us”), we understand that when you use our services, you trust us with your personal information. Protecting your data and respecting your privacy is at the core of how we operate. This Privacy Policy is designed to explain what information we collect, how we use it, who we share it with, and the choices you have.
By using our website, mobile application, and related services (collectively, the “Services”), you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We collect information to deliver, improve, and secure our Services. This may include:
Personal Information
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Name, email address, phone number, and billing/delivery address.
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Payment details (processed securely through trusted third-party payment gateways — we never store your full payment card details).
Account & Transaction Data
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Order history, products purchased, applied coupons, and returns.
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Preferences and account settings you configure on Zopha.
Technical & Usage Information
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IP address, device type, browser type, operating system.
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Mobile app usage data, crash reports, and diagnostic logs.
Location Data
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With your consent, we may collect approximate or precise location to provide delivery services more accurately.
Optional Information
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Product reviews, ratings, and feedback.
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Any other information you voluntarily share with us (e.g., via surveys or customer support).
2. How We Use Your Information
We use your information for purposes such as:
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Order Processing: To confirm, prepare, and deliver your purchases.
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Personalized Experience: Recommending products and customizing your dashboard.
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Customer Communication: Sending order updates, delivery notifications, and optional marketing offers.
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Customer Support: Resolving inquiries, complaints, or technical issues.
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Service Improvement: Analyzing usage trends, testing new features, and enhancing platform performance.
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Fraud & Security: Detecting, investigating, and preventing fraudulent activity or unauthorized access.
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Legal Compliance: Meeting regulatory, tax, or legal obligations.
3. Sharing Your Information
We value your trust. We never sell your personal information. We only share your data in limited circumstances:
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Delivery Partners – To ensure successful fulfillment of your orders.
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Payment Processors – For secure payment transactions.
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Service Providers – Such as analytics providers, cloud storage, and customer support platforms.
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Legal Authorities – If required by law, regulation, or to protect our rights, users, or the public.
Every third party handling your data is bound by strict confidentiality and data protection agreements.
4. Data Security
We apply industry-standard security measures, including:
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Encryption for sensitive data.
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Firewalls and intrusion detection systems.
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Access control protocols and monitoring.
While we do our best to safeguard your information, no system is 100% secure. We encourage you to also take precautions, such as protecting your account password and logging out after each session.
5. Your Rights
You have the right to:
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Access & Correct: Review and update your personal details.
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Delete: Request deletion of your personal data, subject to legal retention obligations.
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Opt Out: Unsubscribe from promotional emails and marketing messages.
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Data Copy: Request a copy of the information we hold about you.
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Withdraw Consent: Revoke permission for location sharing or marketing communications at any time.
To exercise these rights, contact us at support@zopha.co.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
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Keep you signed in securely.
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Analyze website/app performance and improve navigation.
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Offer personalized product recommendations and promotions.
You can manage or disable cookies in your browser or device settings.
7. Third-Party Links
Our Services may link to third-party websites, apps, or services. Zopha is not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.
8. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in technology, laws, or business practices. When updated, the “Effective Date” at the top will be revised. Significant changes will be communicated via email or a notice on our Services.
10. Contact Us
For questions, concerns, or requests regarding your privacy and data practices, please contact us at:
Zopha Customer Support
📧 Email: support@zopha.co
⏰ Hours: 8:00 AM – 10:00 PM (IST), 7 days a week