This Privacy Policy explains what personal information Zopha collects, how we use it, who we share it with, and the choices you have. Zopha is operated by 369 Delivery LLC, Cedar Park, Texas ("Zopha", "we", "us"). It applies to the Zopha website, mobile apps and delivery services (the "Services").
1. Information We Collect
Information you give us
- Account and contact details: name, email address, phone number and password.
- Delivery details: delivery address, gate codes and drop-off instructions.
- Order details: items ordered, substitutions you approve, coupons used, tips, returns and refunds.
- Messages: what you send us by phone, text, email or in the app, and any reviews or ratings you leave.
Payment information
- Card payments are processed by Stripe. Zopha does not receive or store your full card number. We receive limited details from Stripe, such as the card type, the last four digits and whether a payment succeeded.
Information collected automatically
- Device and usage data: device type, operating system, app version, IP address, pages and screens viewed, and crash reports.
- Location: if you allow it, your device location to help find your delivery address. You can turn this off in your device settings at any time.
- Cookies and similar tools: see Section 6.
2. How We Use Your Information
- To take and deliver your orders: placing card holds, charging your final total, buying your items, delivering them, and handling refunds and returns.
- To contact you about your orders: order confirmations, substitution requests, delivery updates and support.
- To send offers, if you agree: marketing emails, texts and push notifications. You can opt out at any time (Section 5).
- To run and improve the Services: fixing bugs, understanding how the app is used and planning new stores and areas.
- To keep the Services safe: preventing fraud, promotion abuse and unauthorized access.
- To meet legal duties: taxes, accounting, and responding to lawful requests.
3. How We Share Your Information
We do not sell your personal information. We share it only as described here:
- Shoppers and drivers: your name, delivery address, phone number, delivery instructions and order items, so they can buy and deliver your order.
- Stores: we do not give stores your name or contact details. Stores see only the items our shopper buys.
- Service providers that work for us and may use your information only to provide their service to Zopha, including Stripe (payments), Amazon Web Services (hosting), Google Firebase (app analytics, crash reports and notifications), and our email and text message providers.
- Advertising: We use advertising tools from Meta and Google to measure our ads and show Zopha ads to people who may be interested. These tools may collect device and usage data from our Services. You can opt out using the choices in Section 6.
- Legal and safety reasons: to comply with the law, respond to lawful requests, or protect the rights, property or safety of Zopha, our customers or others.
- Business transfers: if Zopha is sold or merged, your information may be transferred to the new owner under this policy.
Text messages: we do not share your mobile number or text message opt-in with third parties for their own marketing.
Team members outside the US: some Zopha support and operations staff work from outside the United States, including India, and may access your information to support your orders. They are bound to use it only for Zopha's work.
4. How Long We Keep Information
We keep your information while your account is open and as long as needed to provide the Services. After you delete your account, we delete or anonymize your personal information within a reasonable time, except where we must keep records, such as order and tax records, for legal or accounting purposes.
5. Your Choices and Rights
Wherever you live, you can ask us to:
- Access the personal information we hold about you, and get a copy of it.
- Correct information that is wrong.
- Delete your account and personal information, except what we must keep by law.
- Stop marketing: use the unsubscribe link in any email, reply STOP to any text, or turn off notifications in your device settings. Order-related messages will continue while you have an active order.
To make a request, email contact@zopha.co or call (737) 382-1237. We may need to confirm your identity first. We respond within 45 days. If we decline your request, you can appeal by replying to our answer, and we will respond to the appeal within 60 days. Texas residents who are not satisfied with the appeal can contact the Texas Attorney General.
You can also delete your account [in the app under Account Settings]. [Confirm: Apple and Google require in-app account deletion.]
6. Cookies and Tracking
We use cookies and similar tools to keep you signed in, remember your cart, understand how our website and app are used, and measure our ads. You can block or delete cookies in your browser settings, though some features may stop working. To limit ad tracking, use your device's ad settings (for example, "Ask App Not to Track" on iPhone, or "Delete advertising ID" on Android).
Our website does not respond to browser "Do Not Track" signals.
7. Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS) and limits on which team members can access it. No system is completely secure, so please keep your password private. If a data breach affects your personal information, we will notify you as required by law.
8. Children
The Services are for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
9. Links to Other Sites
The Services may link to other websites or apps. Their privacy practices are their own, so please review their policies.
10. Changes to This Policy
We may update this policy. The date at the top shows the latest version. If we make a material change, we will tell you by email or in the app before it takes effect.
11. Contact Us
Zopha is operated by 369 Delivery LLC, Cedar Park, Texas. Call or text (737) 382-1237, or email contact@zopha.co. We are open daily, 11:00 AM to 9:30 PM Central Time.